Frequently asked questions

Processing time for orders is 1-2 business days. We utilize a combination of three major shipping providers: USPS, UPS and FedEx and use the following as a general rule for transit times:East Coast: 1–3 business daysMidwest: 2–4 business daysSouthwest: 3–5 business daysWest Coast: 4–7business days** Note these times are an estimate after your order is processed and released to the carrier**Tracking numbers will be provided for each shipment.DAMAGED / LOST SHIPMENTIf your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. VPS Wellness is not liable for damage claims that are denied due to customer negligence.If you input an incorrect, incomplete or outdated address during checkout and we ship your order to that address, you will be liable for any fees that the carrier will assess to adjust your shipping address. If they deliver your order to the incorrect address you submitted on checkout, we are not required to provide any replacement, refund, or compensation.

Items may be returned within 30 days of purchase. You must contact us and receive a return authorization number prior to sending back items. Returns sent back without prior approval may be denied.All items must be new, unopened and in original packaging. Used items cannot be returned.Return shipping is at the cost of the buyer and original shipping costs are non-refundable.Refunds will be issued through our payment processor and may take up to 7-10 business days to reflect on your account.A restocking fee of up to 15% may be applied to retuned items.Items such as cold pressed soaps may vary in color and fragrance between batches. Colors may not exactly match product photo.

VPS Wellness utilizes multiple fraud prevention services and secure checkout methods. We reserve the right to cancel and refund any order at any time.Some reasons for cancellation may include:Billing and shipping mismatch.Name mismatch.Bulk orders.